Pulse Point Connect
Creating Better Outcomes
We Provide After Care Connections
Pulse Point Connect © - Patient after care. After Care outbound IVR call connecting patients with an added level of care. Custom designed multi-language call flow engages the patient with the caregiver in a layered communication path that is underutilized in today’s healthcare. James and Associates identified this need and has built a team of consultants to make sure all bases are covered. Checking on the needs of the patient while healing at home. Looping in an interpreter takes time and resources from the nursing staff while all that might be needed is a connection. Asking if the patient is following the prescribed aftercall protocol or if they need help with prescriptions or connecting to the nursing staff for more detailed questions can be automated by our professional multi-language IVR voice application.
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Did you know
Case Study: Assist Fortune 500 Money Transfer Company Build Global IVR Program
Our translation and language staff partnered with our client to build a global IVR program in 25 languages.
The process included several rounds of translation along with design elements to support localization to over 50 countries. This project is on-going.
Our bi-lingual talent is the persona for the North American program in English and Spanish
James & Associates voice-pro.com Since 1998